How to Handle Lost or Delayed Luggage

Step 1: File before you leave the airport

Find the airline's baggage service desk in the baggage claim area. File a Property Irregularity Report (PIR) before you leave. You'll get a reference number — keep it.

Step 2: Track the bag

Most airlines now offer real-time bag tracking via their app. AirTags or Tile inside the bag have become the de-facto standard for travelers; many bags are recovered specifically because the airline can see your AirTag is at a different airport.

Step 3: Buy what you need

US DOT and EU rules generally allow reasonable interim purchases — toiletries, basic clothing — that the airline must reimburse. Keep receipts.

Step 4: Wait, but with a deadline

• 80% of "lost" bags are delivered within 48 hours.
• After 5 days, most airlines classify the bag as officially lost.
• After 21 days, you become eligible for full compensation under the Montreal Convention (~$1,800 USD).

Step 5: Compensation

• File a written claim with the airline.
• Include receipts for interim purchases.
• For permanent loss, declare contents with reasonable evidence (photos, receipts where possible).
• Travel insurance often pays out faster than the airline.

Avoid it next time

• Carry a change of clothes and meds in your carry-on.
• Use AirTags in checked bags.
• Avoid tight connections through bag-handling-prone hubs.
• Pin the flight in FlightyFlow — knowing the carousel before you reach baggage claim saves time and reduces stress.